Nguyen Auto Detailing

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FAQ’s

General Questions

What areas do you service?
We service most cities in the South Bay Area which includes San Jose, Morgan Hill, Gilroy, San Martin, Santa Clara, Campbell, Sunnyvale, Cupertino, Los Gatos, Mountain View, Saratoga, Palo Alto, Milpitas, & Fremont.
Are you mobile?
Yes, we are fully mobile with our own water supply and power.
Do you have a drop off location?
We have a location in San Jose and a location in Morgan Hill.
Can you detail at my apartment or work place?
Yes, all we ask from you is to make sure that we are allowed to be on the property.
What payments do you accept?
Cash, Zelle, Apple Pay, Card in that order preferably.
Are you by appointment only?

For the most part, yes. But depending on what service you want, we may be able to fit you in so give us a call!

What products do you use?

We use a variety of different chemicals and premium towels from these brands. CARPRO, Gtechniq, Meguiars, Chemical Guys, P&S, 3D, Adams Polishes.

Interior Cleaning FAQ

What is your interior cleaning process?
We follow a different procedure depending on which interior service you decide on. Typically we’d vacuum all the debris first, and then go in and scrub everything down. We use a variety of different brushes to thoroughly clean the interior. For tougher jobs, we use different tools to get the job done right such as the steam cleaner and the carpet extractor. We also do leather treatment if you have leather seats.
How long would a ‘Mini Interior Detail’ take and how long would a ‘Full Interior Detail’ take?
Typically ‘Mini Interior Detail’ takes anywhere from 1-2.5 hours.

The ‘Full Interior Detail’ takes anywhere from 2-5 hours.

It really just depends on the size and condition. We could give you a more accurate time frame once we have seen it!

Are you able to remove all stains?
We can remove most stains, but sometimes a stain just won’t come out because it’s been sitting for too long. Don’t worry, we can still make your interior look as new as possible!
Do you repair upholstery?

No, we strictly detail and clean only. We are also getting into Vinyl Wrapping and PPF. Stay tuned!

What is the main difference between the two interior services you provide?
The main difference is in the ‘Full Interior Detail’ it includes steam cleaning, leather cleaning and conditioning, and carpet/seat shampoo and extraction.

The ‘Mini Interior Detail’ is more for someone who just needs a vacuum and wipe down.

Exterior Washing and Detailing

Does a ‘Full Wash, Clay, & Seal’ remove scratches?
No it does not remove scratches. But it will remove the contaminants that are bonded to your paint surface which can lead to corrosion of your clear coat. It can even leave small stains and make your paint look very dull.
What is the difference between getting a ‘Mini Car Wash’ and getting a local car wash?
The difference is we work to safely clean but also protect your car’s paint. For instance, at a normal car wash, the wash mitts they use are being used over and over again which could introduce new scratches or swirls if there is debris in the mitts and they rub it all over your car. Also, we do a foam bath to lift as much debris off the surface, then we would rinse it down, and then we would start our hand wash. The reason is because if we just hand washed it right after the initial foam bath, we could be rubbing all the dirt and debris on your paint and causing scratches and swirls.
What is the difference between a traditional wax or paint sealant vs a ceramic coating?

The durability of a ceramic coating is much better and it lasts a lot longer than any carnuaba wax or  paint sealant. These coatings blend with your paint and create a hydrophobic(water repellent) layer that protects and prevents water spots, environmental pollution, road grime, and other substances from reaching your paint and causing further damage that could be irreparable.

Professional grade coatings, with proper maintenance, will last you for years to come! Cuts washing and maintenance time down by half, amazing gloss year round, and you only have to have it applied once! 

Does my car need a paint correction?

If your vehicle’s paint wears a dull finish, has scratches and swirls, water spots, a paint correction would do your vehicle wonders!

I have water spots, can they be removed?

Yes, they can be removed. This is usually caused by the minerals in the hard water that has dried on your car. Depending on how long it has been sitting, we would have to test with the least aggressive method which is a WSR(water spot remover) and see if it would get the job done. If not, it may need to be machine polished. 

What does a clay treatment do?

It is the process of removing surface bonded contaminants which can lead to oxidization with a clay bar(abrasive). It makes your paint smooth and typically we would apply a wax/coating to protect the paint. 

Is cleaning the engine bay safe?
For the majority of modern cars, it is typically safe to clean an engine bay. Of course, we’d take the precautions of covering up the sensitive areas(battery, intake, alternator).
How long does the ‘Mini Car Wash’ and ‘Full Wash, Clay, & Seal take?
For the ‘Mini Car Wash’ it could take 45 minutes to an hour.

Typically for the ‘Full Wash, Clay & Seal’ it could take 1.5-2.5 hours.

It all just depends on size and condition.